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Moovr

Privacy Policy

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Moovr Technologies Inc. (“MOOVR”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of all users of our platform, including customers, drivers, and service providers (“Users”).

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use the MOOVR platform, website, or services.

By using MOOVR, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to operate our platform safely and efficiently.

A) Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth (where required)
  • Government-issued identification (for verification purposes)

B) Driver & Service Provider Information

  • Driver’s licence details
  • Vehicle information
  • Insurance documentation
  • Background check results
  • Work eligibility information

C) Service & Transaction Information

  • Pickup and delivery addresses
  • Booking details and scheduling
  • Item descriptions and declared value
  • Communication between users
  • Ratings, reviews, and service history

D) Location Data

When enabled through your device settings, MOOVR may collect:

  • Real-time location during active bookings
  • Pickup and drop-off locations
  • Route and navigation data

Location data is used only for service fulfillment, coordination, and real-time tracking. Users may control location permissions through their device settings. Disabling location services may limit certain features.

E) Payment Information

Payments are processed through trusted third-party provider Stripe Payment Canada LTD. MOOVR may collect:

  • Billing name and contact details
  • Transaction history

MOOVR does not store full credit card or payment card information. All payment data is securely processed by third-party providers in accordance with industry standards.

F) Device & Usage Data

  • IP address
  • Device type and operating system
  • Browser type
  • Platform usage and interaction data

3. How We Use Information

MOOVR uses personal information to:

  • Create and manage user accounts
  • Verify identity and conduct background checks
  • Facilitate bookings and service delivery
  • Enable communication between users
  • Process payments and prevent fraud
  • Provide real-time tracking and updates
  • Improve platform performance and safety
  • Enforce Terms of Service and policies

4. Sharing of Information

We may share personal information as necessary to operate the platform:

A) Service Providers

  • Drivers and MOOV Crew assigned to your booking

B) Third-Party Providers

We may share information with trusted third-party providers, including:

  • Identity and background verification services
  • Payment processors (e.g., Stripe)
  • Insurance or claims-related providers (e.g., UPS Capital)
  • Cloud hosting and technology service providers

These providers support core platform operations and handle data in accordance with applicable security and privacy standards.

C) Legal Requirements

We may disclose information where required by law, regulation, or legal process.

5. Background Checks & Verification

For safety and trust, MOOVR may conduct:

  • Identity verification
  • Criminal background checks
  • Driving record checks (for Drivers)

These checks may be conducted:

  • During onboarding
  • Periodically during platform use

By using MOOVR as a Driver or Service Provider, you consent to such checks.

6. Location Data

Location data is collected only when enabled and is used for:

  • Coordinating pickups and deliveries
  • Route optimization
  • Real-time tracking during active services

Users may control or disable location access through their device settings. Disabling location services may limit functionality.

7. Data Retention

MOOVR retains personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Security

MOOVR implements reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion of your data
  • Withdraw consent where applicable

Requests may be submitted through MOOVR support.

10. Cookies & Tracking

MOOVR may use cookies and similar technologies to:

  • Improve user experience
  • Analyze platform usage
  • Maintain session functionality

Users may control cookies through their browser settings.

11. Third-Party Services

MOOVR may integrate or link to third-party services. MOOVR is not responsible for the privacy practices of those third parties.

12. Changes to This Policy

MOOVR may update this Privacy Policy from time to time. Updates will be posted on the platform with a revised effective date.

13. Contact

Moovr Technologies Inc.
Email: hello@gomoovr.com
Website: gomoovr.com