Book a service
All policies

Moovr

Driver Onboarding Agreement

Last updated:

1. Independent Contractor Status

Drivers (“Drivers” or “Carriers”) operating on the MOOVR platform act as independent contractors and not employees, agents, or representatives of MOOVR. Drivers are solely responsible for:

  • Transportation services
  • Compliance with all applicable laws and regulations
  • Maintaining required licenses, permits, and insurance

Nothing in this Agreement creates:

  • Employment
  • Partnership
  • Joint venture
  • Agency relationship

between the Driver and Moovr Technologies Inc.

2. Driver Eligibility Requirements

To operate as a Driver or Carrier on the MOOVR platform, individuals must:

  • Be at least 25 years of age
  • Hold a valid driver’s license applicable to the vehicle class operated
  • Maintain legally required insurance coverage
  • Meet all applicable commercial vehicle and regulatory requirements

Drivers operating vehicles over applicable regulatory thresholds may also be required to provide:

  • Valid CVOR documentation
  • Commercial operating records
  • Additional compliance documentation as required by law

MOOVR reserves the right to:

  • Verify Driver eligibility
  • Request updated documentation
  • Suspend or remove Drivers who fail to meet eligibility requirements

3. Vehicle Classification & Regulatory Requirements

Drivers must accurately register their vehicle type.

Vehicles Under 4,500 kg GVWR

Drivers must comply with all applicable commercial vehicle laws and regulations.

Vehicles Over 4,500 kg GVWR

Drivers must provide:

  • Valid CVOR documentation
  • Compliance with applicable Hours of Service requirements
  • ELD compliance where required by law
  • Applicable operating documentation and permits

Failure to provide accurate information may result in account suspension or termination.

4. Vehicle Condition & Maintenance

Drivers are responsible for ensuring that vehicles used on the Platform are:

  • Safe to operate
  • Properly maintained
  • Clean and presentable
  • Legally registered
  • In compliance with applicable safety requirements

MOOVR reserves the right to:

  • Request vehicle photos or inspections
  • Suspend vehicles deemed unsafe or unsuitable for service

5. Insurance Requirements

Drivers must maintain:

Commercial Automobile Insurance

  • Minimum: $1,000,000 CAD liability coverage

Cargo / Goods-in-Transit Insurance

Recommended minimum coverage:

  • Pickup Trucks & City Vans: $2,500 CAD
  • Cargo Vans: $10,000 CAD
  • Higher limits may be required depending on vehicle type, shipment type, and commercial service requirements

Proof of insurance must be uploaded and maintained at all times.

6. Stripe Connect & Payment Processing

Drivers are required to maintain an active payout account through MOOVR’s approved payment processor, including Stripe Connect or equivalent payout providers. By using the Platform, Drivers authorize MOOVR to:

  • Process earnings
  • Deduct platform fees
  • Process cancellation compensation
  • Issue electronic payouts

Drivers are responsible for:

  • Maintaining accurate banking information
  • Providing applicable tax information
  • Any taxes or reporting obligations related to earnings received through the Platform

7. Driver Compensation Structure

Drivers may receive compensation for:

  • Completed services
  • Customer cancellation fees
  • Customer no-shows
  • Dispatch-related compensation

Standard Service Compensation

MOOVR may retain a platform fee from completed bookings. Typical payout structures may include:

  • Driver: approximately 75–80%
  • MOOVR: approximately 20–25%

Actual payout structures may vary depending on:

  • Service type
  • Promotions
  • Market conditions
  • Operational adjustments

MOOVR reserves the right to modify payout formulas at its discretion.

8. Cancellation Compensation

Drivers may receive partial compensation where:

  • Customers cancel after dispatch
  • Customers fail to appear
  • Drivers arrive at the pickup location
  • Vehicle capacity and dispatch resources have already been committed

Typical Cancellation Payout Structures

Scenario Driver Share
Dispatch cancellation fee Approximately 60–70%
Arrival / no-show fee Approximately 70–80%
Quick Move arrival cancellation Approximately 75–80%

MOOVR reserves the right to adjust cancellation compensation structures at its discretion.

9. Weekly Payout Schedule

Driver payouts are processed weekly. Eligible earnings accumulated between Monday 12:00 AM and Sunday 11:59 PM are typically processed on Tuesday or Wednesday of the following week. Actual deposit timing may vary depending on:

  • Banking institutions
  • Stripe processing times
  • Verification requirements
  • Disputes or investigations

10. Payout Holds & Adjustments

MOOVR reserves the right to:

  • Delay payouts
  • Temporarily hold funds
  • Deduct applicable fees
  • Offset refunds, disputes, chargebacks, claims, or policy violations

where reasonably necessary to protect Customers, Drivers, Crew members, and the Platform.

11. Responsibility for Shipments

Upon accepting a booking, the Driver assumes responsibility for:

  • Transportation of goods
  • Safe handling during transport
  • Compliance with applicable transportation laws

Drivers acknowledge that they are the primary responsible party for transportation-related incidents occurring during active service.

12. Optional Passenger / Ride-Along Participation

Drivers may, at their sole discretion, choose to allow optional customer ride-along participation during eligible bookings facilitated through the MOOVR Platform. Ride-along participation:

  • Is entirely optional
  • Is not required as part of any Driver’s participation on the Platform
  • Is subject to Driver approval and operational safety considerations
  • May be refused or terminated by the Driver at any time where reasonably necessary for safety, conduct, or operational reasons

Ride-Along Fees & Compensation

MOOVR may recommend a standard ride-along fee, typically $25 CAD, which may be processed through the Platform. Where applicable:

  • MOOVR may retain a platform administration fee from the ride-along payment
  • The remaining portion may be paid to the participating Driver as additional compensation

MOOVR reserves the right to:

  • Modify ride-along pricing
  • Adjust payout structures
  • Limit ride-along availability
  • Remove ride-along functionality from the Platform at its discretion

Driver Responsibilities

Drivers who choose to permit ride-along participation agree to:

  • Operate vehicles safely and lawfully
  • Maintain all legally required insurance coverage
  • Follow applicable transportation and safety laws
  • Refuse unsafe, disruptive, or inappropriate passenger behavior

Drivers acknowledge that:

  • Ride-along participation may not be covered under all personal or commercial insurance policies
  • They are responsible for understanding the limitations and applicability of their own insurance coverage
  • MOOVR does not guarantee passenger transportation insurance coverage

Customer Conduct

Drivers reserve the right to:

  • Decline ride-along requests
  • Remove or refuse passengers displaying unsafe, abusive, disruptive, illegal, or inappropriate conduct
  • Terminate ride-along participation where reasonably necessary for safety or operational reasons

Platform Limitation

Drivers acknowledge and agree that:

  • MOOVR is not a rideshare or passenger transportation provider
  • Ride-along participation occurs voluntarily between the customer and Driver
  • MOOVR does not assume responsibility for passenger-related incidents beyond applicable legal obligations
  • MOOVR is not the primary insurer for ride-along participation

Ride-along participation remains subject to all applicable Platform policies, operational guidelines, and legal requirements.

13. Liability Responsibilities & Safety Requirements

Drivers acknowledge that services performed through the Platform may involve:

  • Transportation of goods
  • Loading and unloading
  • Lifting and handling of items
  • Placement assistance
  • General labor-related activities

Drivers are responsible for:

  • Safe transportation of goods
  • Damage caused during transport
  • Damage caused during handling, lifting, loading, unloading, or placement of items
  • Compliance with applicable safety standards and regulations

MOOVR Standard Coverage

MOOVR may provide up to $1,000 CAD in standard coverage per order, subject to applicable terms, limitations, and investigation procedures. This coverage:

  • Acts as a limited platform protection layer
  • Does not replace the Driver’s own insurance obligations
  • Does not make MOOVR the primary insurer
  • May apply only after applicable Driver responsibility and insurance coverage are evaluated

Cargo Protection Clarification

Drivers acknowledge that:

  • Customer cargo protection or shipment coverage may be available through the Platform
  • Such protection does not replace the Driver’s own liability obligations or insurance responsibilities
  • MOOVR is not the primary insurer for transportation-related or handling-related damages

Safety Equipment & Protective Gear

Drivers are responsible for maintaining and using appropriate safety equipment where required, including but not limited to:

  • Steel toe safety footwear
  • Gloves
  • Eye protection
  • High-visibility clothing
  • Moving straps or lifting aids
  • Dollies and moving equipment where applicable

Drivers are responsible for ensuring that all equipment used during services is safe, functional, and appropriate for the services performed.

Lifting & Operational Safety Standards

Drivers agree to follow safe lifting and handling practices at all times. The maximum recommended single-person lift is 50 lbs (22.5 kg). Items exceeding this weight may require additional Crew assistance, customer assistance, or specialized equipment. Drivers reserve the right to refuse unsafe lifts, decline unsafe working conditions, and request additional labor support where necessary.

WSIB & Workplace Coverage

Drivers are strongly encouraged to maintain:

  • WSIB (Workplace Safety & Insurance Board) coverage where applicable
  • Personal injury or accident coverage

Drivers acknowledge that they are independent contractors and are responsible for obtaining any workplace injury or occupational coverage applicable to their operations.

Claims Administration

MOOVR may facilitate claims, coordinate documentation, and assist communication between parties. However, MOOVR is not the primary insurer for services performed through the Platform.

14. Background Checks & Verification

MOOVR reserves the right to:

  • Conduct identity verification
  • Request driving records
  • Perform background or criminal record checks where permitted by law

Continued access to the Platform may be conditional upon satisfactory verification results.

15. Conduct & Operational Standards

Drivers must:

  • Maintain professional conduct
  • Operate vehicles safely and lawfully
  • Follow platform procedures
  • Maintain accurate account and vehicle information
  • Maintain respectful and professional conduct toward Customers, Crew members, and other Platform users

MOOVR reserves the right to suspend or remove Drivers for:

  • Safety violations
  • Fraudulent activity
  • Regulatory non-compliance
  • Repeated service failures

16. Acknowledgment & Agreement

By completing onboarding and accepting bookings through the Platform, Drivers acknowledge and agree that:

  • They are independent contractors
  • They are responsible for maintaining required licenses and insurance
  • They understand payout structures may vary
  • They understand MOOVR is not the primary insurer
  • They agree to comply with all platform policies and safety requirements

Electronic acceptance constitutes a legally binding acknowledgment and signature.