Delete Your Account

This page explains how to permanently delete your MOOVR account and the data associated with it. It applies to both the MOOVR customer app and the MOOVR Driver app. MOOVR is operated by Moovr Technologies Inc.

1. Delete Your Account in the App

You can delete your account directly in the MOOVR or MOOVR Driver app at any time:

1. Open the app and sign in.
2. Go to the Profile tab.
3. Tap Personal information.
4. Tap Delete account and confirm.

Account deletion is immediate and permanent. If you have a booking or delivery in progress, you must complete or cancel it before your account can be deleted.

2. Request Deletion by Email

If you can no longer access the app, you can request account deletion by emailing hello@gomoovr.com from the email address associated with your account, or by including the phone number you used to sign up so we can verify your identity. We will process verified requests within 30 days.

3. What Data Is Deleted

When your account is deleted, we permanently remove:

• Your profile (name, email address, phone number, date of birth)
• Saved and recent addresses
• Booking history and item descriptions
• Driver profile, vehicle details, and submitted documents (drivers)
• In-app chat messages
• Device push notification tokens
• Active sign-in sessions

4. What Data May Be Retained

We may retain limited information after deletion where required or permitted by law:

• Transaction and payment records, for tax, accounting, and fraud prevention purposes (retained for up to 7 years, as required by Canadian law)
• Records related to open disputes, claims, or legal obligations, until the matter is resolved

Payment card details are held by our payment processor, Stripe, and are never stored by MOOVR.

5. Contact

Questions about account deletion or your data? Contact us at hello@gomoovr.com.